New details have emerged about the technical error that affected the 2025 Unified Tertiary Matriculation Examination (UTME).
The Joint Admissions and Matriculation Board (JAMB), has revealed that the issue was caused by a service provider’s mistake, not by ethnicity or sabotage.
Speaking during an X Spaces session, JAMB spokesperson Fabian Benjamin dismissed claims that the error was aimed at candidates from the Southeast.
“It’s unfortunate. It’s something that we never envisaged,” he said.
Benjamin explained that the technical glitch was the result of a simple but serious mistake by a service provider hired by the board.
“What really happened? Let me just put it this way. Somebody was supposed to upload something, just as you send an email with your laptop and you see a sign that says sent and then you closed the laptop. The person just sent without waiting for it to deliver and then he shut down and left. This person, technically, is not even a staff of the board, but he’s a service provider that the board had hired, paid huge sum of money to do what he was supposed to do. I’m not supposed to go deep because it’s as if one is shifting responsibility,” he explained.
Benjamin stressed that the incident was not deliberate, but simply due to lack of caution.
“It was just carelessness, he didn’t understand the responsibility that was placed on his shoulder. It’s unfortunate that this thing happened and a section of the country was involved. It’s unfortunate that, to some extent, it will begin to cast some aspersion on our area of operation,” he added.
He also rejected claims that the issue reflected poorly on the leadership of JAMB Registrar, Professor Ishaq Oloyede.
According to Benjamin, Professor Oloyede is known for being extremely involved in all aspects of the board’s operations.
“Someone of us feel like he’s too involved. He’s somebody that would want to know who even comes in at the gate. He’s involved in every aspect of the board. So the issue of whether incompetence or carelessness is not there. It’s just that no matter how involving you are, no matter how competent you are and no matter how engaging you are, as long as you cannot do the whole thing alone, certainly, somebody somewhere will let you down out of negligence,” he said.
Recall that in the 2025 JAMB UTME released last week Friday, over 1.5 million candidates scored below 200. This represents over 75% of the total number of candidates who sat for the exam. Following a review of the results, it was discovered that a technical error affected approximately 379,997 candidates, who will now have to retake the exam.
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