In response to a recent incident of alleged discrimination against Senator Gbenga Daniel’s son at its outlet at the Lagos Airport, KFC Nigeria has apologised to the former governor’s child, Adebola.
The company also pledged swift action to address the issue and reinforce its commitment to inclusivity and respect.
The fast-food chain expressed deep regret for the distress experienced by the customer.
Adebola, who took to X to share his experience, said that, because of his disability, he was made to feel “less than human, like a guard dog not allowed into the house”.
“Being disabled often rolls over my spirit, leaving behind a trail of shattered dignity and forgotten humanity. Nowhere more so than in Nigeria,” he wrote on X.
He explained that after all the necessary documentation had been concluded at the airport ahead of his Virgin Atlantic flight to London, he decided to pass the time, alongside his wife and siblings, at the KFC restaurant while waiting for the flight.
However, the female manager at the restaurant humiliated him, saying wheelchairs and users were not permitted on the KFC premises. She also demanded that they leave immediately, according to Daniel.
In the statement posted on its X page, KFC stated:
”KFC is unwavering in our stance against bias or discrimination in any form, with inclusivity and respect as non-negotiable pillars of our values.
”However, this recent incident has underscored the pressing need for immediate action. We have embarked on efforts to address the situation. We deeply regret the frustration and distress experienced by our guest and extend sincere apologies to those affected.
”In response, we are urgently implementing inclusion training for all our employees. This incident is not reflective of our standards, and we will act swiftly to rectify it.
”We are actively exploring actions to equip our team members and restaurants better to ensure that every guest feels genuinely welcomed and that we deliver empathetic customer service that proactively addresses the diverse needs of each guest.”
